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Privacy Policy

 

Privacy Policy

Effective Date: 1 Dec 2024

Neomz Store (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services, website, or mobile application (collectively referred to as the “Platform”).

1. Information We Collect

We may collect and process the following types of information about you:

  • Personal Information: Includes your name, address, email address, phone number, and payment details.
  • Account Information: Login credentials, order history, and preferences when you register on our Platform.
  • Transaction Data: Details of purchases, including the items bought and payment information.
  • Technical Information: IP address, browser type, operating system, and other technical details about your interaction with our Platform.
  • Cookies and Tracking Data: Information collected through cookies and similar tracking technologies. See our Cookie Policy for more details.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Order Processing: To process and deliver your orders and handle payments.
  • Customer Support: To respond to your inquiries and provide support.
  • Marketing Communications: To send promotional messages, offers, and newsletters (with your consent).
  • Personalisation: To tailor your experience, such as recommending products you may like.
  • Legal Compliance: To comply with legal obligations, such as fraud prevention and tax laws.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To perform the contract between you and us, such as processing your orders.
  • Legitimate Interests: For our business purposes, including improving our services and preventing fraud.
  • Consent: When you provide your consent for specific activities, such as receiving marketing emails.
  • Legal Obligations: To comply with applicable laws and regulations.

4. Sharing Your Information

We may share your information with the following parties:

  • Service Providers: Third-party companies that assist in providing our services, such as payment processors, delivery companies, and IT service providers.
  • Legal and Regulatory Authorities: When required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of our assets, your data may be transferred to the new owner.

5. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. We may retain certain data for longer periods if required by law.

6. Your Rights

Under UK and EU GDPR laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct any incomplete or inaccurate data we hold about you.
  • Erasure: Request that we delete your personal data, subject to legal obligations.
  • Restriction: Request that we suspend processing of your personal data.
  • Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
  • Objection: Object to the processing of your personal data for direct marketing or other purposes based on legitimate interests.

To exercise your rights, please contact us using the details provided below.

7. Security of Your Information

We take reasonable measures to protect your personal data from unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Platform. For more details, please review our Cookie Policy.

9. International Data Transfers

Your personal data may be transferred to, and stored at, a destination outside the UK or the European Economic Area (EEA). We ensure such transfers are compliant with applicable data protection laws by using appropriate safeguards, such as Standard Contractual Clauses.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email or other means.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

  • Email: [email protected]
  • Phone: +44-7425-458307
  • Address: 664 Washwood Heath Road, Birmingham, United Kingdom, B8 2HQ

By using our Platform, you confirm that you have read, understood, and agreed to this Privacy Policy.